Barwon Child FIRST -

call 1300 55 1948

Family Information Referral and Support Team

A call to Barwon Child FIRST gives you access to family services support in Geelong, Surf Coast and Queenscliff.

What this means is that you, a family member, a professional or a close community member can make one phone call to get some help.

You can discuss the needs of the child, young person or family that you are worried about. We can provide immediate information and advice about programs and services.

Barwon Child FIRST is a partnership of five family services agencies.


A range of services (pdf 2.7MB) are available including family counselling, support and advice with parenting and managing children’s behaviour, group work, mediation and case management for families with complex needs.

The service operates 9am – 5pm, Monday to Friday, 52 weeks per year (except public holidays).


If you are a professional and wish to make a referral to Barwon Child FIRST, please contact us to request a referral form.

If you are a parent and you would like to self-refer to Barwon Child FIRST, please contact our friendly Intake staff on 1300 551 948.